My Email to Tim Cook, Scott Forstall, and Daniel Mead

Just now, I emailed Tim Cook, CEO of Apple, Scott Forstall, VP of iOS software at Apple, and Daniel Mead, CEO of Verizon. I don't normally do this sort of thing, but I think this iCloud bug is a big enough deal to warrant top-level attention. If left unchecked, it will lead to enormous data overages for customers, strain on Verizon's network, and yet another PR nightmare for Apple.


Gentlemen,

Hate to bother you, as you're three of the busiest people in the world, but there's a huge bug in the iPhone 5, possibly iOS 6 itself: iCloud uses 1-2 KB of data per second at all times over the cellular network. That doesn't seem like much, but that can add up to 28-80 MB of data every day, straining the cellular network and using up customer's data allotments.

I have video proof of the bug here: http://joshcenters.com/2012/10/2/video-the-iphone-5-icloud-data-bug-in-action

I'm emailing the three of you in the hopes of getting this fixed quickly, and making arrangements for customers who exceed their caps due to the bug. The thought of unsuspecting customers receiving huge bills makes me sick to my stomach.

Otherwise, the iPhone 5 is the best phone I've ever used, and Verizon's LTE coverage is amazing. Thank you.

Thank you for your time.