"I bought a Google Nexus 7, and I liked it so much it’s now my main tablet (I also own two iPads). The only problem is that Google doesn’t have customer service on the same level as Apple or Amazon, so I’m now living with a defective tablet because I don’t want to be without it for up to 2 weeks while they repair it."
I had actually considered the Nexus 7 as a budget-friendlier alternative to the iPad Mini. But while $200 is much cheaper than $320, $200 is $200. If I'd spent that much on something, only to be stuck with a defective product, I'd be pissed.
I believe the term for that situation is "ripped off."